Food Delivery FAQ
Below you can find our food delivery FAQ covering topics around meal delivery, managing your account, corporate catering, payments, diet surveys and more.
General questions
Our mission is to make healthy and quality eating easy for everyone. We produce home cooked, ready-made meals and deliver direct to your door in a weekly box.
We send a delivery of between 3 and 16 ready-to-eat meals directly to your door each week. Your subscription is fully flexible – you can choose different meals each week, skip or cancel deliveries easily in your client account.
How it works:
You pick: choose your meals from our weekly menu.
We cook: Our chef and his team will prepare your chosen meals for the week.
We deliver: We send your meals by the Swiss Post in an insulated box or in our refrigerated truck
Enjoy: Bang your meals in the oven or microwave and enjoy!
If you don’t want to choose your meals each week you can also let us do it for you. Just tell us the size, number of meals and dietary requirements and we’ll send you a selection.
How it works:
You pick: choose your meals from our weekly menu.
We cook: Our chef and his team will prepare your chosen meals for the week.
We deliver: We send your meals by the Swiss Post in an insulated box or in our refrigerated truck
Enjoy: Bang your meals in the oven or microwave and enjoy!
If you don’t want to choose your meals each week you can also let us do it for you. Just tell us the size, number of meals and dietary requirements and we’ll send you a selection.
We’re here to help you lighten your schedule and deliver your goals. Here are some of the reasons to choose Powermeals:
Convenient: No more planning or cooking, we’ll make a ready meal delivery direct to your door each week, all you need to do is heat them up.
Healthy: Our balanced meals are curated by our chefs and nutritionists and we have a wide range of options depending on your dietary needs and goals.
High quality: We source only high quality ingredients, focusing on local and seasonal products wherever possible. It’s 100% additive free.
Tasty: It’s not just about being healthy and convenient – our recipes will really get your taste buds going.
Convenient: No more planning or cooking, we’ll make a ready meal delivery direct to your door each week, all you need to do is heat them up.
Healthy: Our balanced meals are curated by our chefs and nutritionists and we have a wide range of options depending on your dietary needs and goals.
High quality: We source only high quality ingredients, focusing on local and seasonal products wherever possible. It’s 100% additive free.
Tasty: It’s not just about being healthy and convenient – our recipes will really get your taste buds going.
Meal enjoyment
Specific heating instructions are printed on the label of every meal.
Some meals may contain sauce pots, which do not need heating. Be sure to remove these before reheating (as indicated on the labels).
To reheat in the microwave:
Lift the protective film from the tray in a corner
Heat for 3 minutes at high power (800W-1200W)
To reheat in the oven:
Pre-heat the oven to 180°C (160°C fan)
Remove the film completely from the tray and cover it with an ovenproof lid
Place in the centre of the oven on a metal tray for 15-30 minutes
To reheat in a steam oven:
Transfer the contents of the container to an ovenproof dish and cover with foil or an ovenproof lid
Heat at 100°C for 6 minutes
You can also reheat your Powermeals in a pan on the stove.
Some meals may contain sauce pots, which do not need heating. Be sure to remove these before reheating (as indicated on the labels).
To reheat in the microwave:
Lift the protective film from the tray in a corner
Heat for 3 minutes at high power (800W-1200W)
To reheat in the oven:
Pre-heat the oven to 180°C (160°C fan)
Remove the film completely from the tray and cover it with an ovenproof lid
Place in the centre of the oven on a metal tray for 15-30 minutes
To reheat in a steam oven:
Transfer the contents of the container to an ovenproof dish and cover with foil or an ovenproof lid
Heat at 100°C for 6 minutes
You can also reheat your Powermeals in a pan on the stove.
Our meals typically last between 5 and 9 days in the fridge from the day you receive them. The majority will last between 7 and 9 days. The specific use-by date of each meal is printed on its label.
Yes, our trays are compatible with freezing and the meals will keep for 3 months in the freezer. Once thawed, you should eat your meal within 12 hours.
Food, dietary and nutritional preferences
Our chef and his team cook your meals from scratch in our professional kitchen in Swizerland.
After we receive your order each week we source fresh and seasonal ingredients and get cooking. Our meals are 100% free from additives. Once cooked your meals are chilled and sealed in protective packaging to keep them fresh.
After we receive your order each week we source fresh and seasonal ingredients and get cooking. Our meals are 100% free from additives. Once cooked your meals are chilled and sealed in protective packaging to keep them fresh.
Yes! Our menu will always contain a range of plant-based and vegetarian meal delivery options.
All our meals come fully prepared, no cooking needed.
Most of the meals are best enjoyed hot. You can heat the food in the microwave, oven or on the stove. Average reheat time in the microwave is 3 minutes, or 15 minutes in the oven. The specific re-heating instructions are printed on the label of every meal.
Most of the meals are best enjoyed hot. You can heat the food in the microwave, oven or on the stove. Average reheat time in the microwave is 3 minutes, or 15 minutes in the oven. The specific re-heating instructions are printed on the label of every meal.
You can select several ingredients to exclude from your meal plan when ordering.
Warning: although we actively work to avoid any cross-contamination, we choose safety and state that traces of allergens can be found in all our dishes.
Warning: although we actively work to avoid any cross-contamination, we choose safety and state that traces of allergens can be found in all our dishes.
Our recipes draw inspiration from all over the world: French, Italian, Thai, Japanese, Mexican… you name it! We work with top chefs to develop our seasonal menus.
On our menu you can click the image of a meal to view more detail on the ingredients and nutritional values. Each meal you will receive will also have specific nutritional information printed on the label.
We offer a wide variety of different and inspiring meals. Each season we will release a new menu with a focus on the best seasonal products. Within a season we rotate our menus so that different dishes are offered each week of the month. Within the same season, each week’s menu is completely different from the preceding one and the following one.
The Nutri-score is a system which makes it easy to compare the nutritional quality of different products by rating a dish from A to E. Dishes rated A have the highest nutritional quality and E the lowest. The score is calculated using a fixed scientific method that takes into account the balance of nutrients to avoid (eg. sugar, saturated fat, salt) and healthy nutrients (eg. fibre, protein, vegetables). You can find out more here: https://nutriscore.colruytgroup.com/colruytgroup/en/about-nutri-score/
Yes, our plans are completely flexible so you can choose your meals each week. If you want a different size of meal or a different number of meals from one week to the next, no problem. You can log in and choose the dishes you want, we just need your choices 6 days before your delivery date so we have time to order the ingredients and cook the food.
If you don’t want to choose each week then we can also pick for you based on your food preferences. Just tell us in your account how many meals you want, what sizes and any dietary requirements.
If you don’t want to choose each week then we can also pick for you based on your food preferences. Just tell us in your account how many meals you want, what sizes and any dietary requirements.
Subscription
We send a delivery of 3 or more healthy, premade meals direct to your door each week. Your meal delivery subscription is fully flexible – you can choose different meals each week, skip or cancel deliveries easily in your online account. Any changes need to be entered 6 days before delivery so we have time to cook the food.
How it works:
You pick: choose your meals from our weekly menu.
We cook: Our chef and his team will prepare your chosen meals for the week.
We deliver: We send your meals by the Swiss Post in an insulated box
Enjoy: Bang your meals in the oven or microwave and enjoy!
If you don’t want to choose your meals you can also let us do it for you. In your account you can set your food preferences. Set the size, number of meals you want and any dietary requirements and we’ll send you a selection. If you have a delivery scheduled but haven’t entered your choices 6 days before delivery is due we will pick your meals based on your preferences.
How it works:
You pick: choose your meals from our weekly menu.
We cook: Our chef and his team will prepare your chosen meals for the week.
We deliver: We send your meals by the Swiss Post in an insulated box
Enjoy: Bang your meals in the oven or microwave and enjoy!
If you don’t want to choose your meals you can also let us do it for you. In your account you can set your food preferences. Set the size, number of meals you want and any dietary requirements and we’ll send you a selection. If you have a delivery scheduled but haven’t entered your choices 6 days before delivery is due we will pick your meals based on your preferences.
To manage your deliveries, log in to your client account. From there you can:
Choose your meals for future deliveries
Deactivate/reactivate upcoming deliveries
Pause your subscription
Please note that we need 6 days’ warning to update a scheduled delivery.
Choose your meals for future deliveries
Deactivate/reactivate upcoming deliveries
Pause your subscription
Please note that we need 6 days’ warning to update a scheduled delivery.
Your Powermeals subscription has no time commitment. You can skip deliveries, switch plan, modify your options or pause your subscription directly in your online account. Deliveries can be edited up to 6 days before the scheduled delivery date.
Our subscription is fully flexible. If you want to test the meals without committing simply select your meals and sign up as normal. After the completing checkout you’ll be taken to your account page where you can pause future deliveries until you’ve had time to taste our fresh food! Just click the slider next to each of your future deliveries to pause them. After you’ve enjoyed your meals, it’s easy to reactivate delivery. Just log in again and activate delivery by clicking the slider next to any weeks in which you want to receive a box.
Payment
Our meal price varies depending on the ingredients, with meat dishes costing a bit more than their vegetarian alternatives. The exact price of each meal is displayed in the shopping cart. Meal prices start at 12.95 CHF.
For every box we also charge a base shipping fee. If you order more meals at once, we apply a discount to the shipping fee, and we offer free shipping on boxes of over 14 meals.
For every box we also charge a base shipping fee. If you order more meals at once, we apply a discount to the shipping fee, and we offer free shipping on boxes of over 14 meals.
We accept Visa, Mastercard and American Express credit or debit cards.
Your card is charged when you create a new subscription and then 6 days before any future deliveries, at midnight.
Your payments are 100% secure. To process them, we use Stripe, a world leader in online payments. Your payment data is never held by us.
Of course! To modify your payment method, go to your client account. You can update your details under the “Payment” section.
Delivery
In Geneva and Lausanne we deliver with our own truck. There are 2 options: receive your meals in person with no packaging, or receive a Powermeals box that you can leave out before each delivery to be refilled.
Elsewhere in Switzerland we deliver using the Swiss Post. We deliver from Tuesday to Thursday before 5pm, or if you like you can also pay extra for: delivery on Monday, delivery before 9am, the box to be carried upstairs (by default our boxes are left at the building entrance, normally on the doorstep or by the mailbox.)
Elsewhere in Switzerland we deliver using the Swiss Post. We deliver from Tuesday to Thursday before 5pm, or if you like you can also pay extra for: delivery on Monday, delivery before 9am, the box to be carried upstairs (by default our boxes are left at the building entrance, normally on the doorstep or by the mailbox.)
For delivery on Tuesday to Thursday before 5pm, we charge a small base shipping fee. We apply discounts so the more meals you order, the cheaper the delivery, with free shipping on boxes of 14 meals or more.
If you like you can also pay for:
An express delivery on Monday or before 9am, which costs 11 CHF
The box to be carried upstairs, which costs 4 CHF (by default our boxes are left at the building entrance or by the mailbox.)
If you like you can also pay for:
An express delivery on Monday or before 9am, which costs 11 CHF
The box to be carried upstairs, which costs 4 CHF (by default our boxes are left at the building entrance or by the mailbox.)
No, if you don't choose the option to have an in person delivery, then no one needs to be home. To spare you having to fetch your box at the Post office we instruct the postman to leave the parcel at your building even if you aren’t at home. Your parcel will be dropped either on your doorstep or near your mailbox. Our insulated boxes are designed to keep your meals fresh for up to 48h, so your meals can wait for you all day if needed.
To do our bit for the planet we use recyclable packaging wherever possible.
When you have emptied your box simply put the box and insulation into your paper recycling.
You can reuse the ice packs or drain them and throw them away. The plastic ice pack lining is made of PE and can be recycled, but please check your local recycling guidelines.
We reduce plastic waste by using paper-based meal trays with a food-grade PET lining. You can dispose of them with the household waste. Alternatively separate the paper from the PET lining by ripping it away at the corner. The paper can then go in the paper recycling and you will need to check your local guidelines for PET.
If you are in Geneva, Lausanne, or nearby postcodes, we can reuse your packaging - leave your box outside your door before your next delivery and our driver will refill it
When you have emptied your box simply put the box and insulation into your paper recycling.
You can reuse the ice packs or drain them and throw them away. The plastic ice pack lining is made of PE and can be recycled, but please check your local recycling guidelines.
We reduce plastic waste by using paper-based meal trays with a food-grade PET lining. You can dispose of them with the household waste. Alternatively separate the paper from the PET lining by ripping it away at the corner. The paper can then go in the paper recycling and you will need to check your local guidelines for PET.
If you are in Geneva, Lausanne, or nearby postcodes, we can reuse your packaging - leave your box outside your door before your next delivery and our driver will refill it
Yes! We can deliver to any physical address in Switzerland (we do not deliver to PO boxes).
Our boxes will keep your powermeals fresh for up to 48 hours after they’re packaged. That means, if you’re not home on the day of delivery our boxes can wait for you until the evening. When you open your box the dishes should be transferred to the fridge as soon as possible.
Of course! You can skip future deliveries in your client account. Simply log in and turn off the slider next to any delivery you want to skip.