Food Delivery FAQ

Below you can find our food delivery FAQ covering topics around meal delivery, managing your account, corporate catering, payments, diet surveys and more.

General questions.

What is Powermeals?

Our mission is to make healthy and quality eating easy for everyone. We produce home cooked, ready-made meals and deliver direct to your door in a weekly box.

Why Powermeals?

We’re here to help you lighten your schedule and deliver your goals. Here are some of the reasons to choose Powermeals:

  • Convenient: No more planning or cooking, we’ll make a ready meal delivery direct to your door each week, all you need to do is heat them up.
  • Healthy: Our balanced meals are curated by our chefs and nutritionists and we have a wide range of options depending on your dietary needs and goals.
  • High quality: We source only high quality ingredients, focusing on local and seasonal products wherever possible. It’s 100% additive free.
  • Tasty: It’s not just about being healthy and convenient – our recipes will really get your taste buds going.
How does Powermeals work?

We send a delivery of between 3 and 16 ready-to-eat meals directly to your door each week. Your subscription is fully flexible – you can choose different meals each week, skip or cancel deliveries easily in your client account.

How it works:

  • You pick: choose your meals from our weekly menu.
  • We cook: Our chef and his team will prepare your chosen meals for the week.
  • We deliver: We send your meals by the Swiss Post in an insulated box
  • Enjoy: Bang your meals in the oven or microwave and enjoy!

If you don’t want to choose your meals each week you can also let us do it for you. Just tell us the size, number of meals and dietary requirements and we’ll send you a selection.

Meal enjoyment.

How do I heat up my powermeals?

Specific heating instructions are printed on the label of every meal.

Some meals may contain sauce pots, which do not need heating. Be sure to remove these before reheating (as indicated on the labels).

To reheat in the microwave:

  • Lift the protective film from the tray in a corner
  • Heat for 3 minutes at high power (800W-1200W)

To reheat in the oven:

  • Pre-heat the oven to 180°C (160°C fan)
  • Remove the film completely from the tray and cover it with an ovenproof lid
  • Place in the centre of the oven on a metal tray for 15-30 minutes

To reheat in a steam oven:

  • Transfer the contents of the container to an ovenproof dish and cover with foil or an ovenproof lid
  • Heat at 100°C for 6 minutes

You can also reheat your Powermeals in a pan on the stove.

Can I freeze my meals if I don’t eat them all during the week?

Yes, our trays are compatible with freezing and the meals will keep for 3 months in the freezer. Once thawed, you should eat your meal within 12 hours.

How long do your meals last?

Our meals typically last between 5 and 9 days in the fridge from the day you receive them. The majority will last between 7 and 9 days. The specific use-by date of each meal is printed on its label.

Food, dietary and nutritional preferences.

How are powermeals prepared?

Our chef and his team cook your meals from scratch in our professional kitchen in Swizerland.

After we receive your order each week we source fresh and seasonal ingredients and get cooking. Our meals are 100% free from additives. Once cooked your meals are chilled and sealed in protective packaging to keep them fresh.

Is there any cooking involved?

All our meals come fully prepared, no cooking needed.

Most of the meals are best enjoyed hot. You can heat the food in the microwave, oven or on the stove. Average reheat time in the microwave is 3 minutes, or 15 minutes in the oven. The specific re-heating instructions are printed on the label of every meal.

What kind of food do you prepare?

Our recipes draw inspiration from all over the world: French, Italian, Thai, Japanese, Mexican… you name it! We work with top chefs to develop our seasonal menus.

How frequently does your menu change?

We offer a wide variety of different and inspiring meals. Each season we will release a new menu with a focus on the best seasonal products. Within a season we rotate our menus so that different dishes are offered each week of the month. Within the same season, each week’s menu is completely different from the preceding one and the following one.

Can I choose what I will eat during the week?

Yes, our plans are completely flexible so you can choose your meals each week. If you want a different size of meal or a different number of meals from one week to the next, no problem. You can log in and choose the dishes you want, we just need your choices 6 days before your delivery date so we have time to order the ingredients and cook the food.

If you don’t want to choose each week then we can also pick for you based on your food preferences. Just tell us in your account how many meals you want, what sizes and any dietary requirements.

Do you offer vegan or vegetarian options?

Yes! Our menu will always contain a range of plant-based and vegetarian meal delivery options.

What if I have food allergies, intolerances, or ingredients I dislike?

You can select several ingredients to exclude from your meal plan when ordering.

Warning: although we actively work to avoid any cross-contamination, we choose safety and state that traces of allergens can be found in all our dishes.

Where can I get information on the nutritional values?

On our menu you can click the image of a meal to view more detail on the ingredients and nutritional values. Each meal you will receive will also have specific nutritional information printed on the label.

What does the Nutri-score mean?

The Nutri-score is a system which makes it easy to compare the nutritional quality of different products by rating a dish from A to E. Dishes rated A have the highest nutritional quality and E the lowest. The score is calculated using a fixed scientific method that takes into account the balance of nutrients to avoid (eg. sugar, saturated fat, salt) and healthy nutrients (eg. fibre, protein, vegetables). You can find out more here:


How does the Powermeals subscription work?

We send a delivery of up to 16 healthy, premade meals direct to your door each week. Your meal delivery subscription is fully flexible – you can choose different meals each week, skip or cancel deliveries easily in your online account. Any changes need to be entered 6 days before delivery so we have time to cook the food.

How it works:

  • You pick: choose your meals from our weekly menu.
  • We cook: Our chef and his team will prepare your chosen meals for the week.
  • We deliver: We send your meals by the Swiss Post in an insulated box
  • Enjoy: Bang your meals in the oven or microwave and enjoy!

If you don’t want to choose your meals you can also let us do it for you. In your account you can set your food preferences. Set the size, number of meals you want and any dietary requirements and we’ll send you a selection. If you have a delivery scheduled but haven’t entered your choices 6 days before delivery is due we will pick your meals based on your preferences.

How long do I subscribe for?

Your Powermeals subscription has no time commitment. You can skip deliveries, switch plan, modify your options or pause your subscription directly in your online account. Deliveries can be edited up to 6 days before the scheduled delivery date.

How do I modify, pause or cancel my subscription?

To manage your deliveries, log in to your client account and go to the “My subscription” section. From there you can:

  • Choose your meals for future deliveries
  • Deactivate/reactivate upcoming deliveries
  • Change your delivery day
  • Change your shipping address
  • Pause your subscription

Please note that we need 6 days’ warning to update a scheduled delivery.

Can I test your meals without subscribing?

Our subscription is fully flexible. If you want to test the meals without committing simply select your meals and sign up as normal. After the completing checkout you’ll be taken to your account page where you can pause future deliveries until you’ve had time to taste our fresh food! Just click the slider next to your future deliveries to pause them and then hit save. After you’ve enjoyed your meals, it’s easy to reactivate delivery. Just log in again and activate delivery by clicking the slider next to any weeks in which you want to receive a box. If you don’t like the food you can put your subscription on hold permanently using the “suspend” button at the bottom of your subscription page.


How much does Powermeals cost?

Our meal price varies depending on the ingredients, with meat dishes costing a bit more than their vegetarian alternatives. The exact price of each meal is displayed in the shopping cart. 

FormatMin. meal priceMax. meal price
Balanced12.95 CHF15.45 CHF
Balanced +14.45 CHF16.95 CHF
Low Carb15.45 CHF17.45 CHF

For every box we also charge a base shipping fee. If you order more meals at once, we apply a discount to the shipping fee, and we offer free shipping on boxes of 16 meals.

When is my card charged?

Your card is charged when you create a new subscription and then 6 days before any future deliveries, at midnight.

Can I change my payment method?

Of course! To modify your payment method, go to your client account. You can update your details under the “Payment methods” section.

Where can I find my invoices?

Each delivery generates an order. For each order with a payment confirmation, you can generate a PDF invoice. To do this, go to your client account, and select the “Orders” section.

What payments methods do you accept?

We accept Visa, Mastercard and American Express credit or debit cards.

You can also pay by invoice for an additional 5 CHF processing fee. If you are interested in invoice payments please call us or send us an email.

How secure is your payment process? Which provider do you use?

Your payments are 100% secure. To process them, we use Stripe, a world leader in online payments. Your payment data is never held by us.

How do invoice payments work?

If you are interested in invoice payments please call us or send us an email.

If you select invoice payments you will receive your invoice by email on the day your order is processed. You will also receive a paper copy of your invoice inside your delivery box. Payment is due within 10 days of the invoice being generated.


Where and when do you deliver?

We deliver everywhere in Switzerland using the Swiss Post. We deliver from Tuesday to Thursday before 5pm. 

If you like you can also pay extra for:

  • Delivery on Monday
  • Delivery before 9am
  • The box to be carried upstairs (by default our boxes are left at the building entract, normally on the doorstep or by the mailbox.)

For each shipment, a tracking number is automatically sent to you by email, so you can follow your meals’ journey.

If you are away during the delivery, no problem! Your box will be left at your delivery address – our boxes are designed to keep your meals fresh for over 48h.

Does someone need to present at delivery?

No. To spare you having to fetch your box at the Post office we instruct the postman to leave the parcel at your building even if you aren’t at home. Your parcel will be dropped either on your doorstep or near your mailbox. Our insulated boxes are designed to keep your meals fresh for up to 48h, so your meals can wait for you all day if needed.

Can I get my box delivered at work? At home?

Yes! We can deliver to any physical address in Switzerland (we do not deliver to PO boxes).

I will be absent, can I pause my deliveries?

Of course! You can skip future deliveries in your client account. Simply go to “My subscription” (or “Subscriptions” if you have several) and turn off the slider next to the delivery you want to skip. Then hit save.

How much does the shipping cost?

For delivery on Tuesday to Thursday before 5pm, we charge a small base shipping fee. We apply discounts so the more meals you order, the cheaper the delivery, with free shipping on boxes of 16 meals.

If you like you can also pay for:

  • An express delivery on Monday or before 9am, which costs 11 CHF
  • The box to be carried upstairs, which costs 4 CHF (by default our boxes are left at the building entrance or by the mailbox.)
What do I do with my empty delivery box?

To do our bit for the planet we use recyclable packaging wherever possible.

When you have emptied your box simply put the box and insulation into your paper recycling. 

You can reuse the ice packs or drain them and throw them away. The plastic ice pack lining is made of PE and can be recycled, but please check your local recycling guidelines.

We reduce plastic waste by using paper-based meal trays with a food-grade PET lining. You can dispose of them with the household waste. Alternatively separate the paper from the PET lining by ripping it away at the corner. The paper can then go in the paper recycling and you will need to check your local guidelines for PET.

How long can my meals stay fresh in the delivery box?

Our boxes will keep your powermeals fresh for at least 48 hours after they’re packaged, even when left outside during summertime. That means, if you’re not home on the day of delivery our boxes can wait for you until the evening. When you open your box the dishes should be transferred to the fridge as soon as possible.

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